Factory Reset:
>>> On your Home screen, touch Apps.
>>> Go to Settings > Privacy.
>>> Tap on Factory Data Reset.
>>> Then tap Reset phone.
>>> And select Erase everything to confirm the reset.
Warning: All downloaded apps and user data on your phone will be deleted. Data on the cloud will not be deleted.
Hard Reset:
>>> Press and hold the Power button and the Volume Down.
>>> Release the keys when your phone shows the boot mode menu,
>>> Press the Volume Down to scroll and highlight Recovery.
>>> Use Volume Up to select it.
>>> You will see a Motorola logo then the Android Recovery screen.
>>> Press and hold the Volume up key for 10-15 seconds.
>>> Quickly tap and release the Power key.
>>> The Android recovery screen will appear.
>>> Press Volume down to select “wipe data/factory reset” and press the Power key to select it. Now press Volume down to highlight Yes and press power to select it.
>>> Finally, when the device finishes it will have “reboot system now” selected. Just press power to select that option.
Disclaimer:
The instruction provided is the general steps on how to Hard Reset and Factory Reset.If the instruction will not work, please make a comment and we will immediately find the correct procedure. Thanks.